What To Know
- Disney Springs Guest Relations is a dedicated team of Cast Members who are committed to providing exceptional customer service and assisting guests with a wide range of needs.
- You can use the virtual assistant on the Disney website or through the My Disney Experience app to get quick answers to frequently asked questions.
- Report the lost item to Disney Springs Guest Relations and check for its return at the lost and found.
Disney Springs, a vibrant shopping, dining, and entertainment complex at Walt Disney World Resort, offers an array of experiences for visitors. One common question that arises is: “Does Disney Springs have Guest Relations?” The answer is a resounding yes! Disney Springs Guest Relations is your go-to source for assistance, information, and support during your visit.
What is Disney Springs Guest Relations?
Disney Springs Guest Relations is a dedicated team of Cast Members who are committed to providing exceptional customer service and assisting guests with a wide range of needs. They are located in a convenient spot within Disney Springs, making them easily accessible to visitors.
Services Provided by Disney Springs Guest Relations
Disney Springs Guest Relations offers a comprehensive range of services to enhance your visit:
- Information: Cast Members can provide information about Disney Springs, including store locations, dining options, entertainment schedules, and special events.
- Assistance: They can assist with lost and found items, wheelchair rentals, and other guest needs.
- Tickets and Passes: You can purchase or renew Disney theme park tickets and annual passes at Guest Relations.
- Dining Reservations: Cast Members can help you make dining reservations at Disney Springs restaurants.
- Lost and Found: If you lose an item during your visit, you can report it to Guest Relations and check for its return.
- First Aid: In case of a medical emergency, Guest Relations can direct you to the nearest first aid station.
- Special Needs: Cast Members can provide assistance to guests with disabilities or special needs.
Location of Disney Springs Guest Relations
Disney Springs Guest Relations is located near the entrance of the Marketplace area, across from the Coca-Cola Store. Look for the distinctive blue canopy and the sign that reads “Guest Relations.”
Hours of Operation
Disney Springs Guest Relations is open daily during regular park hours. The specific hours may vary depending on the time of year and special events.
Tips for Using Disney Springs Guest Relations
- Be prepared: Have your questions or needs clearly outlined before approaching Guest Relations.
- Be polite and respectful: Cast Members are there to help you, so be kind and understanding.
- Take advantage of the My Disney Experience app: You can access information about Disney Springs and connect with Guest Relations through the app.
- Consider using the virtual queue system: During peak times, you may be able to join a virtual queue for Guest Relations assistance. This allows you to wait in line without physically standing in line.
Alternative Options for Guest Assistance
In addition to Disney Springs Guest Relations, there are other options for guest assistance:
- My Disney Experience app: You can use the app to access information, make dining reservations, and connect with Disney Cast Members for assistance.
- Virtual Assistant: You can use the virtual assistant on the Disney website or through the My Disney Experience app to get quick answers to frequently asked questions.
- Disney Cast Members throughout Disney Springs: Any Disney Cast Member can assist you with general questions or directions.
What You Need to Learn
Q: What is the best way to contact Disney Springs Guest Relations?
A: You can visit the Guest Relations location near the Marketplace entrance or use the virtual queue system through the My Disney Experience app.
Q: Can I purchase Disney theme park tickets at Disney Springs Guest Relations?
A: Yes, you can purchase or renew Disney theme park tickets and annual passes at Guest Relations.
Q: What should I do if I lose an item during my visit to Disney Springs?
A: Report the lost item to Disney Springs Guest Relations and check for its return at the lost and found.
Q: Are there any special accommodations for guests with disabilities at Disney Springs?
A: Yes, Cast Members at Guest Relations can provide assistance to guests with disabilities or special needs.
Q: Can I make dining reservations at Disney Springs restaurants through Guest Relations?
A: Yes, Cast Members at Guest Relations can help you make dining reservations.
Q: What are the hours of operation for Disney Springs Guest Relations?
A: The hours of operation vary depending on the time of year and special events. Check the Disney website or the My Disney Experience app for the most up-to-date information.
Q: Can I use the My Disney Experience app to connect with Guest Relations?
A: Yes, you can use the app to access information about Disney Springs and connect with Disney Cast Members for assistance.
Q: Is there a virtual queue system for Guest Relations at Disney Springs?
A: Yes, during peak times, you may be able to join a virtual queue for Guest Relations assistance. This allows you to wait in line without physically standing in line.
Q: Can I purchase merchandise at Disney Springs Guest Relations?
A: No, Disney Springs Guest Relations does not sell merchandise.
Q: Can I get directions to a specific store or restaurant at Disney Springs from Guest Relations?
A: Yes, Cast Members at Guest Relations can provide directions and assist you in finding your way around Disney Springs.
