What To Know
- ” In this comprehensive guide, we will delve into the policies and procedures surrounding service animals at Hilton Grand Vacations, ensuring a seamless and inclusive experience for all guests.
- Any dog that meets the definition of a service animal, regardless of its breed or size, is welcome in their properties.
- However, staff may ask for a verbal confirmation that the dog is a service animal and what tasks it performs.
For travelers with disabilities, the presence of a loyal service dog can make all the difference. As you plan your next getaway, you may wonder: “Does Hilton Grand Vacations allow service dogs?” In this comprehensive guide, we will delve into the policies and procedures surrounding service animals at Hilton Grand Vacations, ensuring a seamless and inclusive experience for all guests.
Hilton Grand Vacations’ Service Dog Policy
Hilton Grand Vacations proudly adheres to the Americans with Disabilities Act (ADA) and welcomes service dogs in all its properties. The company recognizes the vital role these animals play in the lives of individuals with disabilities, providing support and assistance in various ways.
Defining Service Animals
According to the ADA, service animals are defined as dogs that are individually trained to perform tasks for individuals with disabilities. These tasks may include:
- Guiding the blind or visually impaired
- Alerting the deaf or hard of hearing to sounds
- Assisting with mobility or balance
- Providing emotional support for mental health conditions
No Breed Restrictions
Hilton Grand Vacations does not impose breed restrictions on service animals. Any dog that meets the definition of a service animal, regardless of its breed or size, is welcome in their properties.
Documentation Requirements
Guests with service dogs are not required to provide any documentation or certification. However, staff may ask for a verbal confirmation that the dog is a service animal and what tasks it performs.
Accessibility Features
Hilton Grand Vacations understands the importance of accessibility for guests with disabilities. They offer a range of accessible features in their properties, including:
- Roll-in showers
- Grab bars
- Accessible elevators
- Ramp access
- Designated parking spaces
Handling Service Dogs
Guests with service dogs are responsible for maintaining control of their animals at all times. Dogs must be on a leash or harness and must not be disruptive or aggressive towards other guests or animals.
Emotional Support Animals
Hilton Grand Vacations does not allow emotional support animals in their properties. Emotional support animals are not recognized as service animals under the ADA and are not covered by the same legal protections.
Pet Policy
Hilton Grand Vacations allows pets in some of its properties, but service dogs are not considered pets. Service dogs are always welcome, regardless of the property’s pet policy.
Answers to Your Most Common Questions
Q: Are service dogs required to stay in the room with their handler?
A: No, service dogs are allowed in all common areas of the property, including restaurants, pools, and fitness centers.
Q: Can I be charged a fee for my service dog?
A: No, Hilton Grand Vacations does not charge any fees for service dogs.
Q: What should I do if my service dog causes damage to the property?
A: Guests are responsible for any damage caused by their service dogs. Hilton Grand Vacations may charge a fee for any repairs or cleaning necessary.
Q: Can I leave my service dog in the room unattended?
A: No, service dogs should not be left unattended in the room.
Q: What if my service dog is disruptive or aggressive?
A: Hilton Grand Vacations reserves the right to ask guests to remove service dogs that are disruptive or aggressive.
