What To Know
- Whether you have a question about a booking, need assistance with an onboard issue, or simply want to learn more about the cruise line, there are several ways to reach out.
- If you need assistance while onboard a Celebrity Cruises ship, you can contact the Guest Services desk or call the Guest Relations Manager.
- The best way to contact Celebrity Cruises for general inquiries or booking modifications is via phone or email.
Celebrity Cruises offers a range of communication channels for UK customers to connect with its support team. Whether you have a question about a booking, need assistance with an onboard issue, or simply want to learn more about the cruise line, there are several ways to reach out.
Contacting Celebrity Cruises by Phone
Customer Service:
- Phone: 0800 441 4057
- Operating Hours: Monday to Friday, 9 am to 5 pm GMT
Group Bookings:
- Phone: 0344 493 2043
- Operating Hours: Monday to Friday, 9 am to 5 pm GMT
Contacting Celebrity Cruises by Email
General Inquiries:
- Email: celebritycruises.uk@celebritycruises.com
Group Bookings:
- Email: groupsales.uk@celebritycruises.com
Contacting Celebrity Cruises by Post
Celebrity Cruises UK
Customer Service Department
5th Floor, 3 Shortlands
Hammersmith
London W6 8DA
Contacting Celebrity Cruises on Social Media
Facebook: @CelebrityCruisesUK
Twitter: @CelebrityUK
Instagram: @celebritycruisesuk
Contacting Celebrity Cruises through Live Chat
Celebrity Cruises offers a live chat service for immediate assistance. To access the live chat, visit the website and click on the “Contact Us” link at the bottom of the page.
Contacting Celebrity Cruises by Fax
Fax: 0208 839 8204
Contacting Celebrity Cruises for Onboard Assistance
If you need assistance while onboard a Celebrity Cruises ship, you can contact the Guest Services desk or call the Guest Relations Manager. They will be able to help you with any issues or requests.
How to Contact Celebrity Cruises for a Complaint
To file a complaint, you can follow these steps:
- Contact the Guest Services desk or Guest Relations Manager onboard the ship.
- Write a letter to the Customer Service Department at the address provided above.
- Email your complaint to celebritycruises.uk@celebritycruises.com.
How to Contact Celebrity Cruises for a Refund
To request a refund, you can follow these steps:
- Contact the Customer Service Department by phone, email, or post.
- Provide your booking reference number and explain the reason for your refund request.
- Follow the instructions provided by the customer service representative.
How to Contact Celebrity Cruises for a Booking Modification
To modify your booking, you can follow these steps:
- Contact the Customer Service Department by phone, email, or post.
- Provide your booking reference number and the details of the changes you wish to make.
- Pay any applicable fees and follow the instructions provided by the customer service representative.
How to Contact Celebrity Cruises for a Special Request
To make a special request, you can follow these steps:
- Contact the Customer Service Department by phone, email, or post.
- Provide your booking reference number and the details of your request.
- The customer service representative will review your request and inform you if it is possible.
How to Contact Celebrity Cruises for a Group Booking
To make a group booking, you can follow these steps:
- Contact the Group Bookings Department by phone or email.
- Provide the details of your group, including the number of passengers, desired sailing dates, and any special requirements.
- The Group Bookings representative will assist you with creating a customized group package.
What People Want to Know
How long does it take to get a response from Celebrity Cruises?
Response times vary depending on the method of contact and the volume of inquiries. Typically, you can expect a response within 24 hours for emails and live chat, and within 3 working days for phone calls and letters.
What is the best way to contact Celebrity Cruises?
The best way to contact Celebrity Cruises for general inquiries or booking modifications is via phone or email. For immediate assistance, live chat is recommended.
Can I contact Celebrity Cruises 24/7?
Customer service is available from Monday to Friday, 9 am to 5 pm GMT. For onboard assistance, you can contact the Guest Services desk or Guest Relations Manager at any time.
