What To Know
- Whether you’re planning a dream vacation or have an urgent query, contacting Celebrity Cruises is essential.
- Call or go online to book a cruise or inquire about availability.
- Yes, you can book a cruise online at the Celebrity Cruises website.
Whether you’re planning a dream vacation or have an urgent query, contacting Celebrity Cruises is essential. Here’s a comprehensive guide to help you reach the right person every time.
Phone Numbers
Reservations:
- US and Canada: 1-800-437-3111
- International: +1-305-539-6600
Customer Service:
- US and Canada: 1-800-437-3111
- International: +1-305-539-6600
Hours of Operation
- Reservations: 24 hours a day, 7 days a week
- Customer Service: Monday-Friday, 9:00 AM – 5:00 PM EST
Call Center Location
Celebrity Cruises’ call center is located in Fort Lauderdale, Florida, USA.
Other Contact Methods
Email:
- [email protected]
Live Chat:
- Available on the Celebrity Cruises website during business hours.
Social Media:
- Facebook: @CelebrityCruises
- Twitter: @CelebrityCruise
- Instagram: @CelebrityCruises
Choosing the Right Option
To ensure a prompt and efficient response, choose the contact method that best suits your needs:
- Reservations: Call or go online to book a cruise or inquire about availability.
- Customer Service: For general inquiries, assistance with existing bookings, or resolving issues.
- Email: Use email for non-urgent matters or to provide detailed information.
- Live Chat: Connect with a customer service representative in real-time for quick questions.
- Social Media: Reach out on social media for general inquiries or to share feedback.
Tips for a Successful Call
- Be prepared: Have your booking number or other relevant information ready.
- Be clear and concise: State your request or question directly.
- Be polite and respectful: Remember that you’re speaking to a human being.
- Listen attentively: Pay attention to the instructions or information provided.
- Follow up: If necessary, follow up with an email or call to confirm the resolution.
Avoiding Scams
Be wary of unsolicited calls or emails claiming to be from Celebrity Cruises. Always verify the sender’s information and contact Celebrity Cruises directly if you have any doubts.
Additional Considerations
- Language: Celebrity Cruises offers customer service in multiple languages.
- Wait times: Call wait times can vary, especially during peak season. Consider calling during off-peak hours or using alternative contact methods.
- International calls: If calling from outside the US or Canada, international calling charges may apply.
Setting Sail with Confidence
With these tips, you can confidently contact Celebrity Cruises and get the assistance you need. From booking your dream vacation to resolving any concerns, Celebrity Cruises is committed to providing exceptional customer service. Bon voyage!
Popular Questions
Q: What is the best way to contact Celebrity Cruises?
A: For urgent inquiries or reservations, calling is the most efficient method. For non-urgent matters, email or live chat may be more convenient.
Q: What are the hours of operation for customer service?
A: Customer service is available Monday-Friday, 9:00 AM – 5:00 PM EST.
Q: Can I make a reservation online?
A: Yes, you can book a cruise online at the Celebrity Cruises website.
Q: How do I cancel or modify my reservation?
A: Contact Celebrity Cruises by phone or email to cancel or modify your reservation.
Q: What is the cancellation policy?
A: The cancellation policy varies depending on the cruise and booking date. Check the Celebrity Cruises website or contact customer service for details.
Q: Can I upgrade my cabin?
A: Yes, you can upgrade your cabin by contacting Celebrity Cruises directly. Availability and pricing may vary.
Q: What is the dress code for Celebrity Cruises?
A: The dress code varies depending on the venue and occasion. Formal nights require formal attire, while casual nights allow for more relaxed dress.
Q: What amenities are included in my cruise fare?
A: Your cruise fare typically includes accommodation, meals, entertainment, and access to most onboard facilities. Excluded items may include specialty dining, shore excursions, and spa treatments.
Q: Can I bring my pet on the cruise?
A: Only service animals are allowed on Celebrity Cruises.
