What To Know
- If you need to change the passport number associated with your Hayya Card, this comprehensive guide will walk you through the process seamlessly.
- Once your passport number change request is approved, you will receive an updated Hayya Card with the new passport number.
- Changing your passport number in your Hayya Card is a straightforward process that can be completed online.
The Hayya Card is an essential document for international visitors attending the FIFA World Cup 2022 in Qatar. It serves as a fan ID, stadium access pass, and public transportation ticket. If you need to change the passport number associated with your Hayya Card, this comprehensive guide will walk you through the process seamlessly.
Step 1: Gather Necessary Documents
Before initiating the process, ensure you have the following documents:
- Your current passport with the updated passport number
- A valid Hayya Card
- A stable internet connection
Step 2: Access the Hayya Portal
Navigate to the official Hayya website and log in to your account using your existing credentials. Once logged in, select the “My Hayya Card” option from the dashboard.
Step 3: Locate the “Update Passport” Feature
Within the “My Hayya Card” section, you will find the “Update Passport” feature. Click on this option to initiate the passport number change process.
Step 4: Upload Passport Document
The system will prompt you to upload a clear copy of your updated passport. Ensure the document is in PDF or JPG format and does not exceed the specified file size limit.
Step 5: Verify and Submit
Carefully review the uploaded passport document to ensure all information is correct. Once satisfied, click on the “Submit” button to complete the passport number change request.
Step 6: Track Request Status
After submitting your request, you will receive a confirmation email. The email will contain a tracking number that you can use to monitor the status of your request.
Step 7: Receive Updated Card
Once your passport number change request is approved, you will receive an updated Hayya Card with the new passport number. The card will be delivered to the address specified during your initial Hayya Card application.
Additional Considerations
- The passport number change process may take up to 72 hours to complete.
- You must have a valid Hayya Card to initiate the passport number change.
- If you have any difficulties changing your passport number, contact the Hayya support team for assistance.
Troubleshooting: Common Issues and Solutions
- Passport number not recognized: Ensure the passport document you uploaded is clear and contains the updated passport number.
- System not allowing passport number change: Contact the Hayya support team to resolve any technical issues.
- Updated card not received: Check the tracking information provided in the confirmation email. If the card has not arrived within the expected delivery time, contact the Hayya support team.
In a nutshell:
Changing your passport number in your Hayya Card is a straightforward process that can be completed online. By following the steps outlined in this guide, you can ensure your Hayya Card remains up-to-date and reflects your current passport information.
Frequently Asked Questions (FAQs)
Q: How long does it take to change my passport number in my Hayya Card?
A: The process typically takes up to 72 hours to complete.
Q: Can I change my passport number if my Hayya Card has expired?
A: No, you must have a valid Hayya Card to initiate the passport number change.
Q: What should I do if I lose my updated Hayya Card?
A: Report the loss immediately to the Hayya support team and apply for a replacement card.
