Complete virgin voyages check-in guide: from online to seamless arrival

Embarking on a Virgin Voyages cruise is a thrilling experience, and the check-in process is designed to be seamless and stress-free. Here’s a comprehensive guide to help you navigate the check-in process and start your adventure with ease.

Online Check-In

Pre-Check-In

• Visit the Virgin Voyages website and log in to your SeaPass account.
• Select “Check-In” from the menu.
• Enter your booking reference number or last name and date of birth.
• Complete the online check-in form, including personal details, travel documents, and health information.

Final Check-In

• 24 hours before departure, return to the Virgin Voyages website and click “Final Check-In.”
• Review your information, confirm your cabin selection, and choose your preferred dining time.
• Upload a photo of yourself for your SeaPass card.
• Print or download your boarding pass.

In-Person Check-In

Arrival at the Port

• Arrive at the cruise terminal at least 2 hours before departure.
• Proceed to the Virgin Voyages check-in counters.
• Present your boarding pass and travel documents.
• A staff member will verify your identity, issue your SeaPass card, and provide you with your cabin number.
• Proceed to the security screening area and then to your designated boarding zone.

Mobile Check-In

Download the Virgin Voyages App

• Download the Virgin Voyages app on your smartphone.
• Log in to your SeaPass account.
• Select “Check-In” from the menu.
• Complete the check-in process, including uploading a photo for your SeaPass card.

At the Port

• Present your mobile boarding pass at the check-in counters.
• A staff member will scan your boarding pass and issue you with your SeaPass card.
• Proceed to the security screening area and then to your designated boarding zone.

Check-In Time

• Online check-in opens 90 days before departure.
• Final check-in opens 24 hours before departure.
• In-person check-in opens at the cruise terminal 2 hours before departure.

Required Documents

• Valid passport or government-issued ID
• Boarding pass
• Proof of COVID-19 vaccination (if required)
• Travel insurance documents (if applicable)

Boarding Zones

• Platinum: Priority boarding for suite guests and Virgin Voyages loyalty members.
• Gold: Boarding for Sea Terrace and balcony guests.
• Silver: Boarding for interior and ocean view guests.

Luggage

• Check your luggage at the designated luggage drop-off area.
• Attach the luggage tags provided to your suitcases.
• Your luggage will be delivered to your cabin on embarkation day.

Boarding the Ship

• Once your boarding zone is called, proceed to the designated boarding area.
• Present your SeaPass card for scanning.
• Step aboard the ship and embark on your Virgin Voyages adventure!

Final Thoughts

Checking in for a Virgin Voyages cruise is a straightforward process that can be completed online, in person, or through the mobile app. By following these steps and arriving at the port with the necessary documents, you can ensure a smooth and hassle-free embarkation experience. Now, all that remains is to set sail and embrace the extraordinary adventures that await you on your Virgin Voyages journey.

Frequently Asked Questions

Q: Can I check in at the airport before arriving at the port?
A: No, check-in is only available online, in person at the cruise terminal, or through the Virgin Voyages app.

Q: What happens if I miss my check-in time?
A: If you miss your check-in time, you may have to wait for a later boarding zone or speak to a Virgin Voyages representative at the port.

Q: Can I bring my pet on board?
A: Pets are not allowed on Virgin Voyages cruises.

Q: How do I make changes to my check-in information?
A: You can make changes to your check-in information by logging into your SeaPass account online or contacting Virgin Voyages customer service.

Q: What should I do if I lose my SeaPass card?
A: If you lose your SeaPass card, you can request a replacement at the Guest Services desk on the ship.