What To Know
- If you don’t have a smartphone or prefer not to use the mobile check-in feature, you can still check in at the front desk of the hotel.
- Yes, you can make special requests such as a high floor or a quiet room.
- If you lose your digital room key, you can retrieve it from the Marriott Bonvoy app or contact the hotel staff for assistance.
Traveling should be a breeze, and Marriott International understands that. With their convenient mobile check-in feature, you can skip the lines and get to your room faster. In this comprehensive guide, we’ll walk you through the step-by-step process of mobile check-in at Marriott hotels.
Benefits of Mobile Check In
- Skip the lines: Avoid the hassle of waiting in long queues at the front desk.
- Choose your room: Select your preferred room type and location (subject to availability).
- Receive your room key: Get your digital room key on your smartphone and go straight to your room.
- Save time: Streamline your check-in process and get to exploring your destination sooner.
Step-by-Step Mobile Check In Instructions
1. Download the Marriott Bonvoy App
- Visit the App Store or Google Play Store and download the free Marriott Bonvoy app.
- Create an account or sign in if you’re already a member.
2. Link Your Reservation
- Open the app and tap on “My Trips.”
- Enter your reservation number and last name, or scan the QR code on your confirmation email.
3. Select Your Room
- If multiple room types are available, you’ll be presented with options to choose from.
- Select your preferred room and tap “Continue.”
4. Confirm Your Details
- Review your reservation details, including your name, arrival date, and room type.
- Make any necessary changes and tap “Confirm.”
5. Get Your Digital Room Key
- Tap on “Get Digital Key” to receive your room key on your smartphone.
- Keep your phone close to the door lock to unlock your room.
6. Check In
- Once you’ve received your digital room key, you’re officially checked in.
- You can now proceed to your room and start your stay.
Tips for a Smooth Mobile Check In
- Download the app in advance: Avoid any delays by downloading the Marriott Bonvoy app before your trip.
- Ensure a stable internet connection: Make sure you have a strong Wi-Fi or mobile data connection for a seamless check-in process.
- Arrive early: Give yourself ample time to complete the mobile check-in process, especially if you’re arriving during peak hours.
- Be flexible with your room choice: If your preferred room type is unavailable, be open to alternative options.
- Contact the hotel if needed: If you encounter any issues with mobile check-in, don’t hesitate to contact the hotel staff for assistance.
What to Do If You Don’t Have a Smartphone
If you don’t have a smartphone or prefer not to use the mobile check-in feature, you can still check in at the front desk of the hotel. Simply present your reservation confirmation and a valid ID.
Frequently Asked Questions
Q: Can I use mobile check in at all Marriott hotels?
A: Yes, mobile check in is available at most Marriott hotels worldwide.
Q: Is there a fee for mobile check in?
A: No, mobile check in is a free service provided by Marriott International.
Q: Can I check in for multiple rooms at once?
A: Yes, you can check in for multiple rooms under your reservation. Simply add each room to your mobile check-in request.
Q: Can I make a special request during mobile check in?
A: Yes, you can make special requests such as a high floor or a quiet room. However, availability is not guaranteed.
Q: What if I lose my digital room key?
A: If you lose your digital room key, you can retrieve it from the Marriott Bonvoy app or contact the hotel staff for assistance.
