Unlock the future of hotel stays: how to use marriott mobile key for frictionless entry

In the era of digital advancements, the Marriott Mobile Key has revolutionized the hotel check-in experience, offering guests unparalleled convenience and ease. This comprehensive guide will provide you with a step-by-step walkthrough on how to use the Marriott Mobile Key and unlock a seamless stay.

Download the Marriott Bonvoy App

The first step to using the Marriott Mobile Key is to download the Marriott Bonvoy app from the App Store or Google Play. This app serves as a digital hub for all your Marriott-related activities, including mobile key access.

Create or Sign In to Your Marriott Bonvoy Account

If you don’t already have a Marriott Bonvoy account, you will need to create one. This can be done through the app or on the Marriott website. Once created, sign in to your account within the app.

Book Your Stay

Book your Marriott stay as usual, either through the app or on the website. When completing your reservation, ensure that you select the “Mobile Key” option as your check-in method.

Receive Your Mobile Key Notification

Approximately 24 hours before your scheduled arrival, you will receive a notification in the Marriott Bonvoy app containing your Mobile Key. This key will be displayed as a QR code or a six-digit code.

Arrive at the Hotel

Upon arrival at the hotel, proceed to the designated mobile check-in area or the front desk. If there is a designated mobile check-in area, scan the QR code or enter the six-digit code at the kiosk. If checking in at the front desk, present your Mobile Key to the agent.

Unlock Your Room

Once your Mobile Key has been verified, you can unlock your room door by holding your smartphone near the door lock. The lock will emit a beep and the door will unlock automatically.

Additional Features

In addition to unlocking your room, the Marriott Mobile Key also provides several other convenient features:

• Mobile Check-Out: Check out of your room directly from the app without visiting the front desk.
• Digital Room Key Sharing: Share your Mobile Key with family or colleagues who are staying with you.
• Mobile Dining: Order room service or make reservations at hotel restaurants through the app.

Benefits of Using the Marriott Mobile Key

• Convenience: Skip the lines and check in and out at your own pace.
• Efficiency: No need to carry a physical key card or interact with hotel staff.
• Security: Mobile keys are encrypted and secure, providing peace of mind.
• Contactless: Minimize contact with surfaces and enhance safety during your stay.

Troubleshooting

• Mobile Key Not Working: If your Mobile Key is not working, ensure that your smartphone has Bluetooth and location services enabled. If the issue persists, contact the hotel front desk.
• App Not Loading: Close the app and restart it. If the issue continues, try reinstalling the app.
• No Mobile Key Notification: Check your spam or junk mail folder for the notification. If you still cannot find it, contact the hotel directly.

A Seamless Marriott Stay with the Mobile Key

The Marriott Mobile Key empowers you with the convenience of controlling your hotel experience at your fingertips. From effortless check-in to digital room key sharing, this innovative technology streamlines your stay and provides a truly seamless experience.

Frequently Asked Questions

Q: Can I use the Marriott Mobile Key at all Marriott properties?
A: The Marriott Mobile Key is available at most Marriott hotels and resorts worldwide.

Q: Do I need a physical key card in addition to the Mobile Key?
A: No, the Mobile Key replaces the need for a physical key card.

Q: Can I use the Mobile Key to access other hotel amenities?
A: Yes, in addition to unlocking your room, the Mobile Key can be used to access the fitness center, pool, and other hotel facilities.