What To Know
- If you cancel outside of the cancellation period, you will receive a partial refund based on the cancellation policy (50% for 91-119 days before arrival, 0% for 0-90 days before arrival).
- If you or a family member experiences a medical emergency that prevents you from traveling, you may be eligible for a full refund.
- Can I get a refund for a vacation ownership reservation if I cancel more than 120 days before arrival.
As you plan your dream vacation, it’s crucial to understand the refund policy of your chosen accommodation provider. In this comprehensive guide, we delve into the intricacies of Hilton Grand Vacations’ refund policy, answering the question: “Is Hilton Grand Vacations refundable?” We’ll explore the various scenarios and options available to ensure a worry-free vacation experience.
Cancellation Policy for Hilton Grand Vacations
Hilton Grand Vacations offers a flexible cancellation policy that varies depending on the type of reservation and the timing of the cancellation.
- Hotel Reservations: Hotel reservations can be canceled without penalty up to 24 hours before the scheduled arrival date.
- Vacation Ownership Reservations: Vacation ownership reservations have a more restrictive cancellation policy. The cancellation fee varies based on the time of cancellation:
- 120 days or more before arrival: No cancellation fee
- 91-119 days before arrival: 50% of the reservation cost
- 0-90 days before arrival: 100% of the reservation cost
Refund Options for Hilton Grand Vacations
If you need to cancel your Hilton Grand Vacations reservation, you have the following refund options:
- Full Refund: You will receive a full refund if you cancel within the specified cancellation period (24 hours for hotel reservations, 120 days for vacation ownership reservations).
- Partial Refund: If you cancel outside of the cancellation period, you will receive a partial refund based on the cancellation policy (50% for 91-119 days before arrival, 0% for 0-90 days before arrival).
- Resort Credit: In some cases, you may be offered a resort credit instead of a cash refund. This credit can be used for future stays or other services at Hilton Grand Vacations resorts.
Exceptions to the Cancellation Policy
There are certain exceptions to the cancellation policy that allow for refunds outside of the specified cancellation period:
- Acts of Nature: If your travel plans are disrupted by an act of nature (e.g., hurricane, earthquake), you may be eligible for a full refund.
- Medical Emergencies: If you or a family member experiences a medical emergency that prevents you from traveling, you may be eligible for a full refund.
- Military Deployment: Active military members who are deployed may be eligible for a full refund.
How to Request a Refund
To request a refund for your Hilton Grand Vacations reservation, you can:
- Contact the Resort: Call or email the resort where you made your reservation to inquire about your refund options.
- Call Hilton Grand Vacations Customer Service: You can reach Hilton Grand Vacations customer service at 1-800-446-6600 to discuss your refund request.
- Submit an Online Request: You can submit an online refund request through the Hilton Grand Vacations website.
Tips for Getting a Refund
Here are some tips for increasing your chances of getting a refund:
- Cancel promptly: The sooner you cancel your reservation, the more likely you are to receive a full refund.
- Provide documentation: If you have documentation supporting your reason for cancellation (e.g., medical certificate, deployment orders), provide it to the resort or customer service.
- Be persistent: If your initial request is denied, don’t give up. Contact the resort or customer service again and explain your situation.
Alternatives to a Refund
If you are unable to get a refund, you may consider the following alternatives:
- Reschedule: If your plans have changed, you may be able to reschedule your reservation for a later date.
- Sell Your Reservation: You can try to sell your reservation to another party.
- Donate Your Reservation: You can donate your reservation to a charity that provides vacations to underprivileged families.
In a nutshell: Understanding Your Refund Options
By understanding Hilton Grand Vacations’ refund policy and your available options, you can make informed decisions about your travel plans. Whether you’re looking for a full refund or an alternative solution, there are options available to help you manage your vacation expenses.
Frequently Asked Questions
Q: Can I cancel my Hilton Grand Vacations reservation online?
A: Yes, you can submit an online refund request through the Hilton Grand Vacations website.
Q: What happens if I cancel my reservation after the cancellation period?
A: You may be eligible for a partial refund or a resort credit.
Q: Can I get a refund for a vacation ownership reservation if I cancel more than 120 days before arrival?
A: Yes, you will receive a full refund if you cancel more than 120 days before arrival.
Q: What documentation do I need to provide to get a refund for a medical emergency?
A: A medical certificate from a licensed physician.
Q: Can I sell my Hilton Grand Vacations reservation?
A: Yes, you can try to sell your reservation to another party. However, Hilton Grand Vacations does not facilitate such sales.
