What To Know
- The dedicated guest services team at Universal Orlando Resort is your go-to resource for making the most of your time at the resort.
- Before you embark on your Universal Orlando Resort adventure, connect with the guest services team to plan a personalized itinerary that aligns with your interests and time constraints.
- The Universal Orlando Resort guest services team is available 24 hours a day, 7 days a week, to assist you with any inquiries or requests.
Universal Orlando Resort, a sprawling realm of thrilling rides, enchanting shows, and immersive experiences, understands that every guest deserves an extraordinary vacation. To ensure that your journey is seamless and filled with unforgettable moments, the resort has meticulously crafted a comprehensive guest services program designed to cater to your every need.
Making the Most of Your Universal Orlando Resort Experience
The dedicated guest services team at Universal Orlando Resort is your go-to resource for making the most of your time at the resort. From the moment you arrive to the moment you bid farewell, they are there to assist you with everything from planning your itinerary to resolving any issues that may arise.
Planning Your Adventure
Before you embark on your Universal Orlando Resort adventure, connect with the guest services team to plan a personalized itinerary that aligns with your interests and time constraints. They can provide recommendations on the best attractions, shows, and dining options based on your preferences.
Express Pass and VIP Experiences
For those seeking a more exclusive and expedited experience, the guest services team offers Express Pass and VIP experiences. Express Pass allows you to skip the regular queues for most attractions, while VIP experiences provide a comprehensive package of perks, including priority access, private tours, and exclusive dining.
Disability Services and Accessibility
Universal Orlando Resort is committed to ensuring that all guests have an inclusive and enjoyable experience. The guest services team provides disability services and accessibility information to assist guests with special needs. They can arrange for wheelchair rentals, provide sign language interpreters, and offer accessible accommodations.
Lost and Found
If you happen to misplace any belongings during your visit, the guest services team can assist you in locating them. They maintain a lost and found department where you can report lost items and inquire about their status.
First Aid and Medical Assistance
In the event of an emergency, the guest services team can connect you with first aid and medical assistance. They are trained to handle minor injuries and can arrange for transportation to a nearby medical facility if necessary.
Special Requests and Accommodations
The guest services team is always willing to go the extra mile to accommodate special requests and make your visit as memorable as possible. Whether you require dietary accommodations, celebrate a special occasion, or have any other specific needs, they will do their best to fulfill them.
Resort Transportation
Navigating the vast Universal Orlando Resort can be a breeze with the complimentary resort transportation system. The guest services team can provide you with detailed information about bus routes, water taxis, and other transportation options to help you get around the resort with ease.
How to Contact Universal Orlando Resort Guest Services
The Universal Orlando Resort guest services team is available 24 hours a day, 7 days a week, to assist you with any inquiries or requests. You can reach them in several ways:
- In person at Guest Services locations throughout the resort
- By phone at (407) 224-4233
- Via email at GuestServices@universalorlando.com
Top Questions Asked
Q: What are the operating hours of the Guest Services locations?
A: Guest Services locations are open daily from 7:00 AM to 11:00 PM.
Q: Can I make dining reservations through Guest Services?
A: Yes, the guest services team can assist you with making dining reservations at select restaurants throughout the resort.
Q: Can I purchase Express Pass and VIP experiences at Guest Services?
A: Yes, Express Pass and VIP experiences can be purchased at Guest Services locations or online in advance.
Q: What should I do if I have lost or found an item?
A: Report lost items to the nearest Guest Services location or call (407) 224-4233. If you find an item, turn it in to Guest Services.
Q: Are there any additional fees for Guest Services assistance?
A: Most Guest Services assistance is complimentary. However, some services, such as VIP experiences, may incur additional charges.
